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Sales Process For A New Water Feature (What To Expect)
Fill Out Contact Form & Phone Consultation
The first step is to fill out the contact form and wait to be contacted. During the phone consultations we will first request a photo of your yard, if we have not received one yet. We will then have an open conversation on what we can do for you. During this phase we will listen to your needs and wants, establish a budget, and discuss the size of the project. Once everyone feels comfortable and has agreed to the size and cost of the project we can move on to the next step.
The first step is to fill out the contact form and wait to be contacted. During the phone consultations we will first request a photo of your yard, if we have not received one yet. We will then have an open conversation on what we can do for you. During this phase we will listen to your needs and wants, establish a budget, and discuss the size of the project. Once everyone feels comfortable and has agreed to the size and cost of the project we can move on to the next step.
In Person Consultation
During the in person consultation a Top Frog will come out to your yard and meet with you. With the size and cost of the project already established we will spray paint the rough design on the yard going over everything that we have discussed over the phone. Once everyone feels comfortable with the design and cost we will collect a 50% deposit for the project and schedule a start date. If for some reason you do not feel comfortable moving forward with the project, we will hold off on scheduling. Instead of collecting a 50% deposit check we will collect a consultation fee and hold off on the project til future notice.
During the in person consultation a Top Frog will come out to your yard and meet with you. With the size and cost of the project already established we will spray paint the rough design on the yard going over everything that we have discussed over the phone. Once everyone feels comfortable with the design and cost we will collect a 50% deposit for the project and schedule a start date. If for some reason you do not feel comfortable moving forward with the project, we will hold off on scheduling. Instead of collecting a 50% deposit check we will collect a consultation fee and hold off on the project til future notice.
Construction
The day we start the project we will once again go over everything with you to make sure we are on the same page. Then we will start construction. During the construction process you will have the ability to purchase upgrades such as LED underwater lighting. As always you will have complete control over what you decide to purchase and no upgrades are essential to having a fully functioning product at the end of construction
The day we start the project we will once again go over everything with you to make sure we are on the same page. Then we will start construction. During the construction process you will have the ability to purchase upgrades such as LED underwater lighting. As always you will have complete control over what you decide to purchase and no upgrades are essential to having a fully functioning product at the end of construction
Closing
Once we have completed the project to your satisfaction we will walk through all of components of your new water feature with you. This is the best time to ask questions about maintenance and taking care of your water feature. We will offer you the option of moving forward with VIP maintenance by Pondscapes of Charlotte as well as teaching you how to take care of the water feature yourself. Once the walk through is complete and you are 100% satisfied we will collect the remaining 50% payment for the project.
Once we have completed the project to your satisfaction we will walk through all of components of your new water feature with you. This is the best time to ask questions about maintenance and taking care of your water feature. We will offer you the option of moving forward with VIP maintenance by Pondscapes of Charlotte as well as teaching you how to take care of the water feature yourself. Once the walk through is complete and you are 100% satisfied we will collect the remaining 50% payment for the project.
